Monday, January 30, 2012

Pest Control in the Cloud!

There are many pest control software programs available today. One problem arising however, is that most they are downloadable software packages, meaning you need to download and install the program onto your computer. That is not such a big deal, but if you want your employees to also use the program you need to install the program onto their computers as well. This process is expensive and can lead to a lot of frustration. For example; at a pest control firm I previously worked for we had a software program installed on all of the office computers at several different locations. All of these computers were linked together on a local server. The local server would decide to crash at opportune times, sometimes several times a month. We would then have to call the computer guy with all the fancy tools to drive out to our office where the server was, find the problem, and then fix the problem (hopefully that day)! Needless to say it lead to frustration and ended up costing the company a ton of money. When the system would crash, (which was often), the office people would not be able to do any work ALL DAY, the salespeople were frustrated, the technicians were frustrated, and the owner (forgot about him...) still had to pay for all of these employees hours, the computer repair guys bill, and equipment to fix the problem. Hmmm... 2 office employees per location, 5 locations, computer repair guy... = $$$$$$.

Don't let this be your business model! Come take the cloud based pest control software for a test drive today!!!

Have a great day!


Monday, January 23, 2012

Who's responsible for bed bug documentation

It is no doubt we live in a litigious society. When a guest stays at a hotel and gets eaten up by bed bugs, "Sue" is turning into the first thought they have. If not "Sue" then it is money (such as reimbursement, free future stays, etc...).

My question is; when the hotels payout for these situations or get sued and hauled to court do they, or will they, turn it onto the pest control company stating they are not doing a good enough job? Maybe they won't blame the pest control company, buy will definitely turn to them for assistance with documentation showing they are being compliant, and do have a pest control program in place, and more so today, also have a bed bug action plan in place.

If you are a pest control company, does it make you more focused on documentation so you can be prepared for this?

I would love to hear from some professionals who have encountered this situation! Any feedback or comments would be great.

Have a great day!